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Wifi BearWifi Bear

Home Internet

Questions, answered plainly.

Find answers about plans, installation, and billing. For help with your connection, call, text, or visit Support.

Questions

Availability

How do I find out if Wifi Bear serves my address?

Check your address. We reply within 24 hours with what we can offer. Some addresses we confirm right away; others need a short site visit, which we schedule within three business days.

Can you tell from my town or ZIP code?

We need the street address because terrain and buildings affect wireless coverage.

Plans and performance

What plans and speeds are offered?

Green is 100 Mbps down and 20 up for $39 a month. Blue is 200 down and 40 up for $59. Gold is 400 down and 80 up for $89. All plans include unlimited data.

Installation and equipment

What does installation cost and when does it happen?

Installation is $199, or free with a 12-month agreement. We schedule it with you once the address is confirmed, and nothing is booked until you confirm.

Who provides the router?

Wifi Bear routers start at $90. With our router, we can help troubleshoot both your internet connection and your home wifi. You can also use your own router.

Billing and terms

Are there contracts or data caps?

No data caps. A 12-month agreement is optional; choosing it makes installation free. Without it, service is month to month.

Offers

What is the 30-Day Challenge?

Keep your current provider and run Wifi Bear alongside it for 30 days. If we are not better, say so: we remove our equipment, refund your first month and the installation fee, and you owe nothing.

Is there a referral program?

Refer a neighbor who becomes a customer, and you both get a month free once their service has been on for 60 days.

Is there a student offer?

Students get installation free on a 9-month agreement that matches the school year, and can pause service over summer at no charge.

Support and outages

How do I get help if something stops working?

Call or text 541-800-8688 any time, or email hello@wifibear.io. The Support page has the steps for restarting your router and radio.

Start with your address.