Support
Get help quickly.
Call or text 541-800-8688 for help with your connection. Have your service address ready so we can find your account.
Reach us
- Call or text
- 541-800-8688Call or text any time.
- hello@wifibear.ioWe reply within 24 hours.
Billing and your account
Invoices, payments, and account details live in the customer portal.
Identify your MikroTik router
Check the model name and product code on the router label. These codes identify the models listed in this guide.
- hAP ac²: RBD52G-5HacD2HnD-TC
- hAP ax²: C52iG-5HaxD2HaxD-TC
- hAP ac³: RBD53iG-5HacD2HnD
- Audience: RBD25G-5HPacQD2HPnD
If your label shows a different model or suffix, tell Wifi Bear the exact code before following these steps.
If your internet is down
Check for a wider outage
Call or text 541-800-8688 to ask whether there is a known outage affecting your service.
Restart the router
Unplug the power from your Wifi Bear router. Wait ten seconds, connect the power again, and allow two minutes for it to start. Use the power adapter, not the Reset button. If you cannot identify the router power supply, contact Wifi Bear.
Restart the radio
The outdoor radio is powered by a small adapter indoors, usually near the router. If you can identify that adapter, unplug its power for ten seconds, plug it back in, and allow three minutes to reconnect. If you are unsure which adapter powers the radio, contact Wifi Bear.
Still down?
Call or text 541-800-8688 any time.
Refer & Save
Refer a neighbor who becomes a customer, and you both get a month free once their service has been on for 60 days.
Accessibility help
Accessibility questions or barriers: email hello@wifibear.io, or call or text 541-800-8688. Our commitment is on the Accessibility page.