Get help quickly.
Have your service address ready so we can find your account.
Reach us
- Call or text
- 541-800-8688Call or text any time.
- hello@wifibear.ioWe reply within 24 hours.
Billing and your account
Invoices, payments, and account details live in the customer portal.
Identify your MikroTik router
Check the model name and product code on the router label.
- hAP ac²: RBD52G-5HacD2HnD-TC
- hAP ax²: C52iG-5HaxD2HaxD-TC
- hAP ac³: RBD53iG-5HacD2HnD
- Audience: RBD25G-5HPacQD2HPnD
If your label shows a different model or suffix, tell Wifi Bear the exact code before following these steps.
If your internet is down
Check for a wider outage
Call or text 541-800-8688 to ask whether there is a known outage affecting your service.
Restart the router
Unplug the router's power (do not press Reset), wait ten seconds, and plug it back in. Allow two minutes for it to start. If you are unsure which adapter powers the router, contact Wifi Bear.
Restart the radio
The outdoor radio is powered by a small adapter indoors, usually near the router. Unplug it for ten seconds, plug it back in, and allow three minutes to reconnect. If you are unsure which adapter powers the radio, contact Wifi Bear.
Still down?
Call or text 541-800-8688 any time.
Understand your wifi
Use our free resources to compare two rooms, understand a speed test or check wireless mesh placement.
Accessibility help
Accessibility questions or barriers: email hello@wifibear.io, or call or text 541-800-8688.