Your internet service performance

Wifi Bear provides home and business internet service. Home plans offer download speeds up to 100, 200, or 400 megabits per second ("Mbps") and upload speeds up to 20, 40, or 80 Mbps. Business plans offer download speeds up to 100, 200, or 400 Mbps and upload speeds up to 20, 40, or 80 Mbps. Available plans depend on your address.

Wifi Bear engineers its network with the goal of enabling customers to enjoy the broadband internet access service speeds to which they subscribe. However, Wifi Bear does not guarantee that a customer will achieve those speeds at all times. Each plan's speeds are "up to" speeds based on the plan to which a customer subscribes. Actual speeds vary and are not guaranteed.

The "actual" speed that a customer will experience while using the service depends upon a variety of conditions, many of which are beyond the control of Wifi Bear as an Internet Service Provider ("ISP").

• Performance of a customer's computer, smartphone, tablet, or other internet-connected device, including factors such as its age, processing capability, operating system, the number of applications running simultaneously, and the presence of any adware, viruses, and malware.
• Type of connection between a customer's device and router. For example, in-home wireless connections (wifi) between the device and the router generally may be slower than wired connections. In-home wireless connections also may be subject to greater performance fluctuations, caused by factors like interference, attenuation, and congestion created by other devices in a customer's home or neighborhood. Wifi Bear recommends that customers confirm that their in-home wireless connections are able to support the speeds that Wifi Bear's services deliver. Certain older in-home wireless connections and routers cannot perform at the speeds delivered by Wifi Bear's higher speed plans. Customers can use their own router or a Wifi Bear router, though even a Wifi Bear router is subject to some of the same limitations mentioned above. Where possible and where devices such as gaming consoles are in fixed locations, a wired Ethernet connection will usually provide better performance than wifi. If customers have poor wifi performance far from their router, mesh wifi systems will usually improve performance, especially if they use Ethernet to connect back to the router (Ethernet backhaul).
• The distance and time it takes for packets to travel between a customer's router and their final destination on the internet, or their point of origination and a customer's router, including the number and quality of the networks of various operators in the transmission path. The internet is a "network of networks". A customer's internet traffic may traverse the networks of multiple providers before reaching its destination, and the capabilities of those networks, as well as the capacity of the facilities the edge provider (any provider of content, applications, or services over the internet) has chosen to route its traffic to Wifi Bear's network (and the interconnection capacity it has arranged), may affect the overall speed a customer experiences over their internet connection.
• Congestion or high usage levels at the edge provider or destination. When you access an edge provider or particular destination that is being visited by others at the same time, you may experience a slower connection if the edge provider or destination does not have sufficient capacity to serve all of the visitors efficiently at the same time.
• Gating of speeds or access by the edge provider or destination. To control traffic or performance, many edge providers limit the speeds at which a visitor can download from their site. Those speed limitations will carry through to a customer's connection.
• The performance of the router a customer has installed. Router performance may degrade over time, and certain routers are not capable of handling higher speeds. Wifi Bear encourages its customers to promptly contact support if they have any concerns about their router's performance or speed capabilities.

Latency is another measurement of internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the number and quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate internet destination, it is not possible to provide customers with a single figure that will define latency as part of a user experience. Wifi Bear has no basis for stating what level of latency should be expected by any particular user at any particular time but notes that latency on its own is usually a reflection of the physical type of access network.

Speed tests are available that measure internet performance; a few are listed below for your reference. These tests also report latency, and other latency tests may also be available on the internet. Please note that speed tests that originate from a consumer device on the customer's home network have limitations and flaws, and some of them have difficulty measuring higher speed plans, among other potential issues. These tests will also reflect limitations in a customer's home network (especially wifi) and devices. Each of these tests measures limited aspects of an ISP's performance and therefore must be seen as a guide rather than a definitive measurement of the performance of the Wifi Bear network.

• speedtest.net
• fast.com
• speedof.me

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