Choose a first check
Start with what you can observe.
Pick one task that fails, such as loading a page or making a call. Note the device, the room and what happens. Then choose the closest match below.
01 / Check the location
Does the same task behave differently in another room?
If you are unsure, compare two rooms with the same device. A repeatable difference helps you choose what to investigate next.
02 / Check the mesh connection
Do you use a mesh unit with a wireless connection?
Check its position and its connection to the router or mesh unit feeding it. Use the placement article to plan a comparison.
03 / Check what the numbers mean
Are you comparing speed tests?
Read the test labels first. Tests can include different parts of the connection. Record the starting point, destination and test conditions.
04 / Keep a record
Is the result still unclear?
Write down what you tried and keep the results. If several devices lose internet access, check your provider’s app or support information. Wifi Bear customers can use our support page.